[ Customer service ]
Resolves the repetitive 70% — and knows when to stop
Grounded in your help center, order data and past tickets. It answers with sources, takes real actions, and escalates to a human the second confidence drops or a customer gets frustrated.
68%
resolved without a human
4.8
average CSAT on AI threads
−54%
average handle time
[ What it handles ]
The work it takes
off your team.
Order and account lookup
Connected to your store and billing, so 'where is my order' gets a real tracking number, not a canned reply.
Returns, refunds and changes
Executes the policy you wrote — within the limits you set — and escalates anything outside them.
Policy and how-to questions
Answers from your help center with citations, so your team can audit every claim it made.
Troubleshooting
Walks customers through fixes step by step, asking for a screenshot or order number when it needs one.
Sentiment-aware escalation
Frustration, legal language or repeated contact move the thread to a human immediately, with context attached.
Quality you can see
CSAT, resolution rate, deflection and first-response time per channel, per topic, per agent.
[ One conversation ]
Start to finish,
in under three minutes.
- 00:03
A WhatsApp message arrives about a late order.
- 00:11
Order #4821 looked up in Shopify, carrier status read.
- 00:25
Answer sent with tracking link and an honest delivery date.
- 00:38
Shipping upgraded within the refund limit you authorised.
- 01:02
Ticket closed, CSAT survey returns 5/5, no human involved.
Compenra
[ Works on ]
Every channel you've connected.
[ Join 500+ teams ]
Your next customer
already messaged you.
Put the agent live on one channel in 10 minutes and watch what comes back by tomorrow morning.